
IL TakeCare — From complexity to clarity
Rebuilt ICICI Lombard's flagship insurance & lifestyle app — cutting customer-care calls 53.8%, lifting feature utilisation 328.1%, cutting feature TAT by 85.4%, and landing a 24-hour rollout cadence.
10+ years building human-centred enterprise products across insurance, telecom, AR/VR and D2C. I architect design systems, introduce AI-first experiences, and lead teams that ship at scale.
Impact & Scale
Selected Work

Rebuilt ICICI Lombard's flagship insurance & lifestyle app — cutting customer-care calls 53.8%, lifting feature utilisation 328.1%, cutting feature TAT by 85.4%, and landing a 24-hour rollout cadence.

One AI-powered workspace where insurance agents can sell, service, and grow faster with role-aware workflows and governed execution built in.

Rebuilt ICICI Lombard's design system from fragile, inconsistent artefacts into a production-grade infrastructure — audited, phased systematically, and adopted across 40+ product teams.

Daily Diet Box is a online tool which helps to manage busy working individuals’ nutrition requirement.
Experience
Principal Design Lead
UX/UI Design Lead — Design Systems
UX/UI Design Consultant
Senior UX/UI Designer — AR/VR